Estimated shipping times
- North America: 3-5 business days
- Europe: 10-15 business days
- Australia, New Zealand and Oceania: 10-15 business days
- Asia Pacific: 10-15 business days
**I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
- Just contact me within: 3 days of delivery
- Ship items back to me within: 7 days of delivery
- Request a cancellation: before item has shipped
The following items can't be returned or exchanged unless they arrive damaged or defective. I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return:
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me by email if you have any problems with your order.
- I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Studio Lessons & Rental Policies
- Deposit of 50% is due at the time of registration. Deposit is refundable with 24 hours notice. In case of an emergency and 24 hours cannot be provided, rescheduling is available.
- A waiver is required for the use of tools and the use of Victory, our Vandercook SP-15.
- If you are printing your own art with a manufactured die, 5 days is required between the time your art is submitted with your booking and deposit, and the day the dies will be available for production. Please consider this in your timeline when scheduling your session.